We want this to be simple and fair. Here’s how cancellations and refunds work for Jack's Business Consulting.
Monthly plans ($99, $199, $399 per month)
- Cancel anytime before your next billing date, and you won’t be charged again.
- To cancel, email support@jacksbusinessconsulting.com from the email address on your plan. We’ll confirm in writing.
- After you cancel, your plan stays active until the end of the billing month you’ve already paid for, and you can keep using that month’s questions.
- We don’t give partial refunds for unused days or unused questions in a billing month.
- Unused questions don’t roll over to the next month.
Single question ($49.99)
- If we can’t take on your question (for example, it needs a lawyer or is outside what we cover), we’ll tell you and refund you in full.
- If you change your mind before Jack has started on your answer, email support@jacksbusinessconsulting.com and we’ll refund you in full.
- Once your written answer has been delivered, the purchase is final.
Billing mistakes
If you were charged twice or charged in error, email support@jacksbusinessconsulting.com and we’ll fix it and refund the mistaken charge.
Sister-brand offers
Offers on the ProCount page (such as the Launch Pad or in-person advisor visits) are confirmed in writing before you pay, including their cancellation terms.
How refunds are paid
Approved refunds go back to your original payment method through Stripe. Your bank may take several business days to show the refund.
Questions
Email support@jacksbusinessconsulting.com (existing clients) or hello@jacksbusinessconsulting.com.